September 24, 2009
The practice of providing discounts, prizes, or other incentives to encourage continued patronage of a business. Generally, loyalty programs are considered less expensive to maintain than allowing customer defection or ‘churn’ (wikipedia). Is that how we should build loyal customers?
For years, when we think about customer loyalty programs, the first thing that comes to our [...]
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September 22, 2009
As social media practitioners, we are fully aware of how we can use the many social media platforms to help businesses grow. However, we can’t expect traditional business outfits to get it as easily as we do.
I should understand this, because I, too, was a bit skeptical about social media and its business functionality when [...]
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