September 25, 2009
You’ve probably heard a lot of use the words “fake it til you make it” as an encouragement to people who are starting out on any field. And it’s actually good advice, if you think about it. The only problem is, it’s more often than not easier said than done. So how do you do [...]
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September 24, 2009
The practice of providing discounts, prizes, or other incentives to encourage continued patronage of a business. Generally, loyalty programs are considered less expensive to maintain than allowing customer defection or ‘churn’ (wikipedia). Is that how we should build loyal customers? For years, when we think about customer loyalty programs, the first thing that comes to [...]
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